What happened to my Cigna Medicare plan, and can The Jordan Insurance Agency help with HealthSpring?

If the Medicare card in your wallet says Cigna and the mail about next year says HealthSpring, nothing was cancelled and you did not miss a letter. The business your plan sits inside changed hands, and the new owner put an older name back on it. Here is what happened and what The Jordan Insurance Agency can do about it.

What happened to my Cigna Medicare plan?

Health Care Service Corporation bought Cigna's Medicare Advantage, Part D, Medicare Supplement and CareAllies businesses. That sale closed on March 19, 2025. On July 8, 2025 the buyer announced that the products would carry the HealthSpring name, taking effect for plan year 2026. A card printed before the switch reads one way and your paperwork for the new year reads another, and each is correct for the period it covers.

You will notice we have not called the sale an improvement or a setback. An agent who grades a corporate transaction he had no part in is guessing. What we can do is read your own documents with you and separate what is genuinely different from what is only a different word on the envelope.

Why does the HealthSpring name sound familiar around Nashville?

Because it started here. HealthSpring was a Tennessee company before Cigna acquired it in 2012, and the brand went quiet for more than a decade before a different owner revived it. Clients who worked in Middle Tennessee through the 2000s often recognise the name before we finish the sentence. People who arrived more recently have never heard of it.

The Jordan Insurance Agency keeps an office in Nashville alongside the one in Charlotte, so this is not an abstraction to us. For Medicare purposes Middle Tennessee is a patchwork of counties, and what sits on offer in one county is not automatically on offer thirty minutes down the road. The name on a brochure tells you very little. Your street address tells you nearly everything.

Does The Jordan Insurance Agency work with HealthSpring?

The Jordan Insurance Agency is an independent agency that works with HealthSpring. The word independent is carrying weight in that sentence. Nobody in this office is employed by HealthSpring, nobody is holding a target for them, and no agent here earns more for steering you toward one company rather than another.

Holding an appointment means a carrier has authorised the agency to quote and enrol in its plans, and that our agents sit that carrier's training and certification again each year before enrollment season opens. Permission, plus an annual competence check. It is not an endorsement travelling in either direction.

Because the agency carries several Medicare appointments rather than one, a conversation that opens with HealthSpring does not have to close there. Choosing who runs your options is a decision in itself, and it is worth reading how to choose a Medicare agent before you hand that job to anybody, us included.

Do you offer every HealthSpring plan?

No. We would rather you read that here than find it out halfway through a phone call. There are Medicare organizations the agency holds no appointment with at all, and even inside the companies we do work with, what we can put in front of you at your address is narrower than everything that exists on paper. Anyone promising the whole market is either confused or being careless with you.

That paragraph is not decoration. Medicare.gov and 1-800-MEDICARE will list everything available where you live, including options we cannot sell.

Does bringing in one of your agents cost me anything?

No, and the reason is worth understanding rather than taking on faith. Plan premiums are filed with the Centers for Medicare & Medicaid Services, and the filed amount is what you pay whether you enrol online by yourself, over the phone with the carrier, or across a desk from one of our agents. Carriers compensate the agent from their own side of the arrangement. We go through it at does a Medicare broker cost more.

What should I do with the notice that arrives in the autumn?

Bring it to us, unopened if that is how you found it. Every year a plan sends an annual notice of change setting out what is different for the coming year. It is dull reading and the most useful envelope you will get, because it is the only one that warns you in advance when the plan you are happy with is no longer quite the plan you signed up for. We explain the document at the Medicare plan change notice.

Often the honest answer after reading one is that you should change nothing at all. We say that frequently, and it is not a polite way of turning down your business.

When can I change something, and what happens after that?

Medicare Annual Enrollment runs October 15 through December 7, and what you choose there starts on January 1. That is the window most people use and the one our autumn is built around. The mechanics are laid out at the Medicare Annual Enrollment Period.

If you are already enrolled in a Medicare Advantage plan there is a second, narrower window, Medicare Advantage Open Enrollment, which runs January 1 through March 31. It is not open to everyone and it does not allow everything, which is exactly why the two get mixed up so reliably. We separate them at Annual Enrollment versus Medicare Advantage Open Enrollment.

Outside those windows a change usually depends on a special enrollment period, and whether one applies turns on your circumstances and your address rather than on how reasonable the request sounds. We will check it properly and tell you plainly when the answer is no.

The part that matters begins after the paperwork. Carrier footprints move, companies adjust which counties they serve from one year to the next, and now and then a plan does not come back. A notice goes out in the autumn and there is a window to act, which is far calmer when somebody already has your file open. We re-check our clients every year as routine. If something shifts mid-year, a move across the state line or a new address altogether, tell us then instead of waiting for October, because whether you can change your Medicare plan mid-year depends on the detail.

How do we start?

Call whichever office is closer, Charlotte or Nashville. Bring the card, the notice if you have it, your prescription list and the doctors you intend to keep. Our licensed agents will check what is genuinely available at your address, say where HealthSpring fits and where it does not, and put nothing in writing until you tell us to.