Serving Matthews, NC · Mecklenburg County

Medicare Help in Matthews, NC

Turning 65, still working, retiring, or coming off an employer plan? Medicare isn’t one decision — it’s a short list of deadlines, and missing one can follow you for life. The Jordan Insurance Agency helps Medicare clients in Matthews and throughout the Charlotte area, and we’ll walk you through yours in plain English.

Call (704) 926-7565

★ 4.9 from 169 Google reviews● Independent since 2006● Licensed agents, no cost to you

Licensed Medicare agent at The Jordan Insurance Agency, serving Matthews, NC

4.9

★★★★★

169 Google reviews

Why the help matters

Medicare isn’t one decision. It’s a handful of deadlines

Your Initial Enrollment Period. Whether to take Part B while you’re still working. What happens the month employer coverage ends. Whether to add drug coverage now or later. Each one has its own window, and some carry penalties that don’t go away. Most people in Matthews aren’t confused about Medicare in general — they’re trying to work out which window they’re standing in right now, and what it means for the doctors they already see.

A national call center

One script, one shelf

A large call center may route you to a different agent each time, so your doctors, your prescriptions and your history start over with every call.

The Jordan Insurance Agency

Licensed, local, and independent

A licensed agent who learns your situation, checks it against the doctors and prescriptions you already have, and is still here next year when something changes.

Matthews is in Mecklenburg County, right up against the Union County line. That matters because Medicare Advantage and Part D plan availability can vary by county and ZIP code — someone nearby in Stallings or Indian Trail may not see the same options a Matthews resident does. It is the reason we check coverage against your actual address instead of assuming what is offered “in the Charlotte area.”

The decisions, one at a time

What we actually walk you through

There is no single “best” path through Medicare. What’s right depends on your doctors, your prescriptions, how much you travel, and what you want your costs to look like. Here is how we work through each piece.

Turning 65

Your Initial Enrollment Period generally runs seven months — the three months before your birthday month, your birthday month, and the three months after. Two things trip people up. First, enrollment isn’t always automatic. If you’re receiving Social Security benefits at least four months before you turn 65, Medicare generally enrolls you in Part A and Part B for you. Otherwise you usually need to take action to enroll. Second, waiting until your birthday month can push your start date later than you expected.

Come with three things and this gets easy: the doctors you want to keep, your current prescriptions with doses, and whether you or your spouse are still working. More on the timing in our guide to when you can enroll in Medicare.

Still working at 65, or retiring after it

Plenty of people around Matthews keep working past 65 — at a Charlotte employer, in a family business, or part-time. Whether you can delay Part B without a late-enrollment penalty depends on your specific situation, including whether you have group health coverage based on your own or your spouse’s current employment. Employer size can also affect how Medicare coordinates with that coverage, so we check the details before you decide.

When you do retire, losing that coverage generally opens a Special Enrollment Period — but it doesn’t stay open indefinitely. The cleanest handoffs are planned a month or two before your last day, not after it. Our full write-up on working past 65 in North Carolina covers how the two fit together.

Medicare Part B timing

Three questions come up constantly: when should Part B start, can I delay it while I’m working, and what happens the month employer coverage ends. The reason we push people to ask early is that Part B carries a late enrollment penalty which, once it attaches, generally stays with you for as long as you have Part B. It is not a one-time fee.

We’d rather spend twenty minutes on this before your deadline than explain it afterward. If you want the background first, read up on the late enrollment penalty and how Medicare works alongside employer coverage.

Part D prescription drug coverage

Drug coverage is its own decision with its own timing. Going without creditable prescription drug coverage after you’re first eligible can bring a late-enrollment penalty of its own, which is why “I don’t take anything right now” isn’t quite the whole answer.

The practical step is simple: bring your actual prescription list, names and doses, not a rough memory. This is the area where specifics matter most. Here’s how Part D works.

Medicare Supplement (Medigap)

A supplement works alongside Original Medicare and helps with costs Original Medicare leaves behind. In North Carolina, Medigap plans are standardized by letter, so the basic benefits for a given plan letter are the same from one insurer to the next. Premiums, underwriting, discounts and company service can still differ — which is where the comparison actually happens.

Where people need help is deciding whether that structure fits how they actually use care, and understanding the health-questions issue if you’re moving to a supplement outside your one-time open window. That’s a real consideration and we’ll be straight with you about it. Background: what a Medicare Supplement is.

Medicare Advantage

Medicare Advantage is another way to receive your Medicare-covered benefits. These are usually built around a network, so the first question is always whether the doctors you want to keep participate — and that answer is checked one person at a time, not assumed.

Many Matthews-area residents receive care through Novant Health or Atrium Health physicians, which makes provider-network participation an important part of the conversation. We wrote about exactly that: how your doctor’s network shapes the decision. Neither Advantage nor a Supplement is automatically the right answer — we’ll lay both out and let you choose.

Reviewed and approved by Billy Jordan, Jr., licensed agent and President of The Jordan Insurance Agency.

Why work with us

What you get from The Jordan Insurance Agency

You get a licensed agent, not a queue

A person with a name and a direct local number. The same person next year, when your prescriptions or your doctors have changed.

Independent since 2006

Two decades of doing this for families across the Charlotte area, and a 4.9-star rating across 169 Google reviews.

We start with your doctors and your prescriptions

Not with a recommendation. What you already have and want to keep is the input, not an afterthought.

We’re here after you enroll

Enrollment is the easy part. The value shows up in March when a pharmacy says something unexpected and you need a real person.

Matthews service area

Who we serve, and why the county line matters

The Jordan Insurance Agency helps Medicare clients in Matthews and throughout the Charlotte area. Matthews sits in Mecklenburg County, right on the Union County line — and that matters more for Medicare than most people expect, because Medicare Advantage and Part D plan availability can vary by county and ZIP code. A neighbor a few minutes down Highway 74 in Stallings or Indian Trail may not see the same options you do, which is why we verify coverage using your actual address rather than the general area.

MatthewsMatthews TownshipCrestdaleSardis WoodsMint HillStallingsIndian TrailWeddingtonPinevilleCharlotte

Three ways to do this

You don’t have to drive anywhere

Over the phone

Many clients choose this. One call, your doctor and prescription list in front of you, and we work through it together.

By video

Useful when an adult child wants to sit in from out of town. We can share a screen and walk through it as we go.

In person

You’re welcome at our Charlotte office — roughly twenty minutes from downtown Matthews on Highway 51. Appointments preferred.

The Jordan Insurance Agency3540 Toringdon Way, Suite 200
Charlotte, NC 28277

Monday–Friday, 9:00 AM – 5:00 PM ET · (704) 926-7565

Call (704) 926-7565

The Jordan Insurance Agency does not maintain an office in Matthews. Our licensed agents serve Matthews Medicare clients by phone, by video, and in person from the Charlotte office above.

20+

Years serving the Charlotte area

4.9★

From 169 Google reviews

Cost for our guidance

Real client experiences

What people say after the Medicare conversation

Verified Google reviews of The Jordan Insurance Agency. Individual experiences vary, and these are agency-wide rather than specific to Matthews.

★★★★★

“Billy has provided outstanding service navigating the complex world of Medicare plans! He responds quickly, communicates clearly, and has the utmost patience. He and his team are efficient, kind and always professional.”

DDenise I.

via Google

★★★★★

“Mr. Jordan patiently walked me through the entire process. The option I chose will save me $200 per month in my premium and it is a better policy than I had previously. I highly recommend Billy Jordan.”

SSteve A.

via Google

★★★★★

“My experience with Billy was perfect. My husband passed away and I needed individual insurance by year’s end. Billy helped me find the best insurance for my situation — and it’s affordable. Caring, listening, knowledgeable, and professional.”

PPortia Y.

via Google

Read all 169 reviews

Go deeper

If you’d rather read first

Plain-English Medicare explainers from The Jordan Insurance Agency, reviewed by Billy Jordan, Jr. — no fluff, no sign-up wall.

▸Medicare in Charlotte, NC — our full guide ▸Medicare Advantage vs. Medigap in North Carolina ▸How to get Medicare: eligibility and deadlines ▸How The Jordan Insurance Agency handles Medicare

Good to know

Matthews Medicare questions, answered

Yes. We help Medicare clients in Matthews and throughout the Charlotte area. We don’t maintain an office in Matthews — our licensed agents work with Matthews residents by phone, by video, and in person at our Charlotte office on Toringdon Way.

Absolutely. Matthews residents can work with us by phone, by video, or in person — many clients choose phone or video and never need to come in. If you’d rather sit down face to face, the Charlotte office is roughly twenty minutes from downtown Matthews on Highway 51.

About three months before your birthday month, when your Initial Enrollment Period opens. Starting then gives you room to check your doctors and prescriptions without rushing a deadline. If you’re still working, your timing may be different, which is worth a short call.

Sometimes, and it depends on your specific situation — including whether you have group health coverage based on your own or your spouse’s current employment. Employer size can also affect how Medicare coordinates with that coverage. Some people can delay Part B without penalty and some can’t, and finding out afterward is expensive. Bring us your plan details before you decide.

Yes, and this is one of the most common reasons people call us. Losing employer coverage generally opens a Special Enrollment Period with its own clock. Reach out a month or two before your last day rather than after it.

They’re structured differently. A Supplement works alongside Original Medicare and helps with costs it leaves behind. Medicare Advantage is another way to receive your Medicare-covered benefits, usually through a network. Neither is universally better — the right fit depends on your doctors, your prescriptions, your travel, and how you want your costs to feel. We’ll show you both.

Book a time directly on this page, or call us at (704) 926-7565. Bring your doctors and your prescription list. There is no cost, and you will not pay more for having a licensed agent in your corner.

Free · No pressure

Talk it through before your deadline, not after

Pick a time that works, or call (704) 926-7565. Bring your doctors and your prescription list — and if the coverage you already have is the right fit, we’ll tell you that too.

Call (704) 926-7565

Medicare Help in Matthews, NC

Medicare isn’t one decision. It’s a handful of deadlines

One script, one shelf

Licensed, local, and independent

Start where you actually are

You’re turning 65 in the next year

You’re 65 and still working

You’re retiring after 65

You’re already on Medicare

You’re helping a parent

You lost coverage through a spouse

Matthews sits on a county line, and Medicare notices

What we actually walk you through

Turning 65

Still working at 65, or retiring after it

Medicare Part B timing

Part D prescription drug coverage

Medicare Supplement (Medigap)

Medicare Advantage

What you get from The Jordan Insurance Agency

You get a licensed agent, not a queue

Independent since 2006

We start with your doctors and your prescriptions

We’re here after you enroll

Who we serve, and why the county line matters

You don’t have to drive anywhere

Over the phone

By video

In person

What people say after the Medicare conversation

If you’d rather read first

Matthews Medicare questions, answered

Talk it through before your deadline, not after

Locations

Company

Products

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